Reference

Terms That Govern Your Account on Winfast BD

These terms set out what you agree to when you open and use an account with us. Access to our platform depends on your local law and eligible regions — read through before you get started.

Account holders onlybKash, Nagad, Rocket acceptedSubject to local lawBangladesh-focused serviceMobile and browser access
Winfast BD Terms That Govern Your Account on Winfast BD
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team handles that directly. You can reach us through live chat, email, or your account message centre — all three routes go to the same team.

Live Chat Open the chat icon from any page in your account. Our team responds during published support hours and can walk you through any clause.
Email Support Send your query to our support address listed in your account settings. Include your account reference so we can pull up your details quickly.
Account Messages Log in, go to account settings, and use the internal message centre for a written record of anything terms-related you raise with us.
HOW WE HANDLE ACCOUNTS

Account Security and Data Practices

We take the safety of your account information seriously. Here is how we handle your data, cookies, and account security — and how you can request changes.

Data Retention

We hold your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support.

Cookie Use

Our platform uses cookies to keep your session active across mobile and browser. You can manage cookie preferences in your device or browser settings at any time without losing your account.

Account Security

Your account is protected with password authentication and OTP verification on login. If you notice any access you did not authorise, contact us immediately through live chat or email.

Requesting Changes

To update personal details, correct account information, or ask us to remove data we no longer need, send a request through the account message centre or email support with your account reference.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work and what they mean for your account.

These terms apply to anyone who opens an account with Winfast BD. Access depends on your local law and eligible region — it is your responsibility to confirm you are permitted to use the service where you are.

Yes. We may update these terms at any time by publishing a revised version. If you continue using your account after the update date, you have accepted the new terms. We recommend checking this page periodically.

If any clause conflicts with the law that applies to you, that specific clause does not apply. The rest of the terms remain fully in force and continue to govern your account use.

Deposits and withdrawals via bKash, Nagad, and Rocket are governed both by our account terms and by each provider's own transfer conditions. We are not liable for delays caused by your wallet provider's network.

Log into your account and send a request through the message centre, or contact us by email with your account reference. We will confirm what data we hold and respond within a reasonable timeframe.

Contact us immediately via live chat or email. Our team can review login activity on your account and take steps to secure it. Do not share your OTP or password with anyone.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.